Effective Date: April 8, 2026
At Inspection Arsenal, a brand of Phillips Precision, Inc., we stand behind the quality of every product we sell. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
You may return most new, unused items within 30 days of delivery for a full refund or exchange. To be eligible for a return, the item must be:
- In its original, unused condition
- In the original packaging with all components, accessories, and documentation included
- Accompanied by proof of purchase (order confirmation email or packing slip)
Non-Returnable Items
The following items are not eligible for return:
- Custom-engineered fixtures and specially manufactured items
- Items that have been used, installed, modified, or damaged after delivery
- Items returned without prior authorization (RMA number)
How to Initiate a Return
To start a return, please contact our team to obtain a Return Merchandise Authorization (RMA) number:
- Email: [email protected]
- Phone: (508) 869-3344
Please include your order number, the item(s) you wish to return, and the reason for the return. We will respond within 1-2 business days with your RMA number and return shipping instructions.
Do not ship returns without an RMA number. Unauthorized returns will be refused.
Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to a defective product or an error on our part (wrong item shipped, missing items, etc.). In those cases, we will provide a prepaid return shipping label.
Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5-10 business days. Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
If you need to exchange an item for a different size, configuration, or product, please contact us at the email or phone number above. We will work with you to arrange the exchange as quickly as possible.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 5 business days of delivery with photos of the damage and your order number. We will arrange a replacement or full refund at no additional cost to you.
Questions?
If you have any questions about our return and refund policy, please contact us:
Phillips Precision, Inc.
141 Shrewsbury Street
Boylston, MA 01505
(508) 869-3344
[email protected]